Renewable energy development and other investments

By 2023, RATCH plans to increase power generation from renewable energy to 20% of the target of 10,000 MW or equivalent. One objective is to increase revenue, and the other is on the environmental front-to reduce greenhouse gases (GHG) and mitigate global warming.

RATCH, moreover, aims to expand its business base to other potential areas to increase its enterprise value to meet the target set for 2023. It has made analyses and studies into investment feasibility of renewable energy and other businesses, both domestic and abroad, with major milestones elaborated below:

  • Investment in Mount Emerald Project in Australia
  • Collinsville Solar Plant in Australia
  • Participation in the bidding for Yellow Line and Pink Line electric city trains

At RATCH, customer relationship management is carried out at the project level since each power planthas direct interface with its customers. A power plant has an obligation to meet customer satisfaction, which is to deliver electricity at quantities and quality required so that customers can fulfill their demand for electricity at anytime. A power plant also plays a role in maintaining the country’s power supply security. Customer satisfaction is therefore a key performance indicator measuring customer relationship management success. RATCH’s approaches for managing customer relationship is divided into four prime areas, as detailed below:

Partner Relationship Management

As an important part in the supply chain, business partners are one of the key factors driving business growth in pursue of the established strategy, with a significant role in supporting business expansion and sustainability. The selection of business allies is normally included in the appropriateness assessment process. For considering and making investment decision, the company will assess and analyze relevant factors, including allies.

Supplier Management Process

RATCH highly values quality, price, moral principles and ethics, labor protection, human rights and environmental management. Therefore, suppliers must comply with RATCH’s requirements for suppliers management process. There are five phases as follows: